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Shipping & Returns

SHIPPING & RETURNS

SHIPPING

All purchases made on this site are normally despatched on the first working day after you place your order, subject to stock availability, and are despatched to UK customers using Royal Mail and to overseas customers using either Royal Mail or Parcelforce.

Normally, UK customers can expect their order to arrive within 4 working days; European and worldwide delivery times vary depending upon the destination but normally arrive within 6-10 working days.

If your order is out-of-stock, we will send you a list of alternatives for exchange by email within 3 working days. You can then choose to exchange your order or receive a full refund.

SHIPPING CHARGES

Delivery charges are determined by the weight of the order and the destination of the package. Confirmation of delivery costs will be displayed on-screen before you complete your order.

The charge for a pair of shoes is 3.50 GBP within the UK, 6 GBP to Europe and 8 GBP to the Rest of World.

RETURNS AND REFUNDS

We want you to be totally satisfied with every purchase you make using this website. If, however, you are not completely happy with your purchase, simply return it to us within 14 days. Providing the goods are returned in a saleable condition, we'll offer you a full refund or exchange.

Please note that postage charges are not refunded and the postage costs of any returns are borne by the customer. If you require an exchange, this will be sent out free of charg

About "Dissatisfaction", we allow change size or exchange other style within 3days, please don't forget to send us your name and order ID when you want to exchange different size or color. if the other item price is higher, you need to pay the extra fee and also have to pay restocking fee, shipping fee by western union payment. If return item, shipping costs, restocking fee and a 15% non-refundable credit card charge is deducted from the credit amount.

Attention:

1. All exchange or return products, must keep their original condition not worn, altered or washed, with all tags attached.

2. You must contact us customer service within 3days when you receive your item.

Hope we can understand each other. Any questions please mail us; we will attend to any matters and work together with you to resolve it.

Cancel Order Policy

If you want to cancel your order, please contact our customer service after you order within 6 hours, before item don't delivery. So sorry that we can't cancel order when ship them out. Thank you for your understand. If you insist to cancel your order, please observe our return policy. 15% non-refundable credit card charge is deducted from the credit amount.

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